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Frequently asked questions

What is the size of the models?

That depends on the aircraft type and the scale, of course. You can calculate it by dividing the size of the real aircraft (see aircraft data) by the scale. So for a 747-400 1:400 model this is 70.67m / 400 = 0.177 m = 17.7 cm.

Can I pick up a model from your warehouse?

No, we only sell through our website and we can't accept visitors in our warehouse.

Can you reserve models for me?

Even better, you can do this yourself! Just place an order for the requested models, and they are reserved for you until your order expires. You can still add models to your order until you do the payment. For new customers orders expire after two weeks, but before it expires you receive a notification by email and you can extend the order by three weeks. You can keep extending you order as long as it isn't older than three months. We can't keep your models any longer than three months.

Can you please add a model to/remove a model from an order I already paid?

No. You can change your order as long as it hasn't been paid. As soon as we receive the payment your order will be packed and you can't change it anymore.

I made two separate orders, can you combine them to save on shipping costs?

No, this is not possible for various reasons:
Until you finish the payment for your order you can still add models on the order status page. So please think well if your order is complete before proceeding with the payment.

I live outside the EU, can you put a lower price on the customs clearance?

No, this is illegal to do. You should also realize that doing this may result in a serious penalty or even prosecution.

Do you ship to my country?

Yes, we ship worldwide! Please read the shipping page for more information.

I made a bank transfer, did you receive it?

When we receive your payment you will receive an email automatically. Also the payment info on the order status page will be updated. Bank transfers can be very slow. Sometimes bank transfers fail completely, usually due to a wrong or missing description, or due to a wrong amount transferred. In these cases we don't receive the payment, and our payment provider Adyen sends the money back to your bank account.

I received a broken model

Please see the damages page.

I want to buy a model of type X and airline Y, can you make it?

We do not make the models, we sell existing models of different brands (Herpa, GeminiJets, etc.). The brands decide what models they make. We always stock ALL new models of the brands we sell, if we don't have a model it just doesn't exist (or it is not available).

When will you receive model X

If we know, the info is on the website and the model can be pre-ordered. If this info is not on the website we don't know.