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Frequently asked questions
What is the size of the models?
That depends on the aircraft type and the scale, of course. You can calculate it by dividing the size of the real aircraft (see Airliners.net aircraft data) by the scale. So for a 747-400 1:400 model this is 70.67m / 400 = 0.177 m = 17.7 cm.
I am a regular customer, can you give me a discount?
No. We really appreciate you as a good customer, but our prices are already very low and hence we do not give discounts to anybody. The only discount we give is a discount on shipping costs for orders over € 100 (please see the shipping page)
I made two orders, can you combine them to save on shipping costs?
No, this is not possible for various reasons:
- Orders are often packed immediately. Adding more models to an order afterwards requires repackaging
- The administration involved costs us a lot of time.
- When we have to refund shipping costs we have to pay relatively high transaction costs.
Until you finish the payment for your order you can still add models on the order status page. So please think well if your order is complete before proceeding to the payment.
I live outside the EU, can you put a lower price on the customs clearance?
No, this is illegal to do.
Do you ship to my country?
Yes, we ship worldwide! Please read the shipping page for more information.
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