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Damages

We try to check all models before we send them out, but still it may happen you receive a broken model. If you do, we are very sorry. But don't worry, your problem will be solved, please see below.

First a note about what we don't consider as damage: parts (motors, wings, etc) of fully assembled models may disassemble during transportation. This can easily be solved by re-inserting the loose part. Usually this is not a reason for a refund or replacement. Of course this is different if there's also 'real' damage like severe paint damage.
It must be taken in account that models are always partially hand made, and will often have minor imperfections. Customers ordering models accept the presence of minor imperfections and will not be eligible for refund. Of course models can always be returned for a refund as described below under the heading 'Returns'.

When sending back models from outside the European Union please write 'RETURNED GOODS - FAILED SALE' on the CN22 customs document. If you don't do this we will have to pay customs charges, which will be subtracted from the refund.

Returns

In agreement with European law, orders can be returned within 14 days after reception. However, we will only accept returned goods after prior consultation and only if the goods are in the same condition as we have sent it to the customer. If the returned goods are accepted we will refund the payment within 14 days. We will not pay the shipping costs for sending back the goods.

When sending back models from outside the European Union please write 'RETURNED GOODS - FAILED SALE' on the CN22 customs document. If you don't do this we will have to pay customs charges, which will be subtracted from the refund.

The return address is:

Komkommerkom Online Sales
Hendrik Figeeweg 5L
2031 BJ Haarlem
The Netherlands