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We try to check all models before we send them out, but still it may happen you receive a broken model. If you do, we are very sorry. But don't worry, your problem will be solved.
When sending back models from outside the European Union please write clearly on the label that it is a return with no value.

Some people think instead of contacting us it's a better idea to initiate a chargeback of the payment via their bank, credit card company, PaylPal, etc. It takes us lots and lots of time to undo this by proving our innocence. Customers doing this are no longer welcome in our shop. We will always help you, a chargeback is a final resort and not something to do immediately without giving us the opportunity to solve your problem.