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We try to check all models before we send them out, but still it may happen you receive a broken model. If you do, we are very sorry. But don't worry, your problem will be solved, please see below.

First a note about what we don't consider as damage: parts (motors, wings, etc) of fully assembled models may disassemble during transportation. This can easily be solved by re-inserting the loose part. Usually this is not a reason for a refund or replacement. Of course this is different if there's also 'real' damage like paint damage.

When sending back models from outside the European Union please write clearly on the label that it is a return with no value.

A note about credit card and PayPal disputes

Some people think instead of contacting us it's a better idea to initiate a dispute of the payment via their bank, credit card company, PaylPal, etc. This can be very costly for us, and this procedure takes us a lot of time. Customers doing this are no longer welcome in our shop. We will always help you, a payment dispute/chargeback is a final resort and not something to do immediately without giving us the opportunity to solve your problem.