What is the size of the models?
That depends on the aircraft type and the scale, of course. You can calculate it by dividing the size of the real aircraft (see Airliners.net aircraft data) by the scale. So for a 747-400 1:400 model this is 70.67m / 400 = 0.177 m = 17.7 cm.
I want to buy a model of type X and airline Y, can you get it/make it?
We do not make the models, we sell existing models of different brands (Herpa, GeminiJets, etc.). The brands decide what models they make. We always stock ALL new models of the brands we sell, if we don't have a model it just doesn't exist (or it is not available).
When will you receive model X
If we know, the info is on the website and the model can be pre-ordered. If this info is not on the website we don't know.
Can I reserve a model?
Yes, if you have an account you can add models to your reservations list. See the reservations page for more info.
My reservation is about to expire, can you please keep it longer for me?
Sorry, this is not possible. The system calculates for how long you can reserve models. Please understand that we keep lots of reservations for lots of customers. This takes a lot of expensive space, we have to pay the insurance, pay the models, and we have the risk of not selling reservations in the end. So we really have to put a limit on the reservations. But as your order history increases you will be able to extend reservations more often.
About your order
Can I pick up a model from your warehouse?
No, we only sell through our website and we can't accept visitors in our warehouse.
Do you ship to my country?
Yes, we ship worldwide! Please read the shipping page for more information.
Why don't you offer free shipping?
Unfortunately free shipping doesn't exist. If shipping is 'free', the shipping costs are in the (higher) product price. We choose to keep the product price as low as possible.
Can you please add a model to/remove a model from my order?
No, as soon as you have confirmed your order you can't change it anymore. However if you didn't pay your order yet you can cancel it so you can make a new, complete, order.
I made two separate orders, can you combine them to save on shipping costs?
No, this is not possible for various reasons:
Orders are often packed immediately. Adding more models to an order afterwards requires repackaging
The administration involved costs us a lot of time.
If we have to refund shipping costs we have to pay relatively high transaction costs.
Instead of combining orders you can reserve models and order them in one go.
I live outside the EU, can you put a lower price on the customs clearance?
No, this is illegal to do. You should also realize that doing this may result in a serious penalty or even prosecution.
I made an order, can you please delay the shipment?
Orders will be packed and sent after we have received the payment . If you don't want us to ship your order now please don't order yet, but reserve the models instead.
Can you please check all models in my order for any defects or mistakes?
We want to be honest about this: we can't. Let's explain why:
We sell hundreds of models every day, checking all models would take way too much time. It would result in a massive price increase.
Only a very few models have serious issues, checking all models to prevent these few cases is not worth the time (again, time is costly!).
Even if we would check all models we won't be able to find all problems. Think of badly glued parts, we won't notice it but still they may come off during transport.
Of course we always try to do a quick check on the models, especially for known issues with some models/brands. And if you receive a model with an issue we we help you, please see damages page.
Don't believe any other serious online shop if they pretend to check all models. This is simply impossible with the low margins common for online shops. If you want to be 100% sure to receive a flawless models the only way is to buy from your local model shop in person and check all models yourself. They will be happy with your support!