Between 15 and 23 February we are partly closed for a short vacation. Mail parcels won't be sent and we can't answer your emails. Our colleague in the warehouse will try to send all UPS and DPD parcels, but this is not guaranteed.
You always pay the prices you see on our website. For customers inside the European Union all prices include V.A.T. For customers outside the European Union V.A.T. is not included. Outside the European Union local taxes may apply, at the customer's expense.
Most payments are handled by our payment provider Adyen. Adyen is a big and very reliable payment provider. They also work for big companies like KLM, Cathay Pacific, Vueling, EasyJet, Uber, Spotify, Google and Microsoft.
We don't charge payment costs, unless stated otherwise.
We are currently transforming our payment to the Mollie platform. Mollie offers a better (mobile) experience and better support for modern payment methods like Apple Pay.
Global payment methods
Credit Card You can pay for your order with your credit card in a convenient and secure way. We don't store any credit card details, all credit card processing is done by Adyen or Mollie (see above) in a secure way.
In some countries we ask an extra fee for American Express payments.
Debit Card Of course we also support all major debit card schemes. We don't store any card details, all debit card processing is done by Adyen or Mollie (see above) in a secure way.
Apple Pay Available on Apple devices in most countries.
PayPal We do NOT offer PayPal any more. PayPal is very expensive, so we had to ask customers an additional fee of 3%. In addition to that PayPal uses very bad exchange rates for foreign currencies. This adds another 3 to 4% to the customer's costs. Worst of all, these currency conversion costs are hidden! We certainly don't want our customers to pay 6 to 7% for their payment. People sometimes think that PayPal is safer than a credit card payment, but the opposite is true. European customers that used PayPal with their bank account can use the much cheaper Klarna, or one of the local e-banking options such as iDeal, Giropay, EPS or MyBank.
Country specific payment methods
iDEAL Available to customers in the Netherlands.
Bancontact card Available to customers in Belgium.
Carte Bancaire Available to customers in France.
Giropay Available to customers in Germany.
Klarna/SOFORT Banking Available to customers in Austria, Belgium, Germany, Italy, Poland, Spain and Switzerland.
EPS Available to customers in Austria.
MyBank Available on request in any EU country.
Multibanco e-banking Available on request to customers in Portugal. Multibanco transaction costs are relatively high, so we have to ask an extra fee of 2%.
Alipay Available to customers in China. Alipay transaction costs are relatively high, so we have to ask an extra fee of 4%.
Paytrail Available on request to customers in Finland.