Reservations
Reservations are treated like orders. The models you reserve are put aside for you and subtracted from our stock. If a model is not in stock we will try to order it for you. This is a service we are happy to offer to all customers. However we want to ask you to use the reservation list with care. If you make reservations without ordering them in the end we will be left with too many models in stock.
In that case we will have to limit your usage of the reservation list.
Models in stock are reserved for you for 21 days. If a model is not in stock we will send you an email notification when it arrives, from that moment your reservation remains valid for 21 days. Please make sure you can receive these emails, you may want to whitelist sales@
spamspanscalemodelstore.com
When your reservation is about to expire you are usually able to extend your reservation several times. How often you can do this depends on your order history. Each time you can extend your reservation for another 21 days.
We always try to order enough models for all customers. In the rare event we receive too few of a certain model the oldest reservations take precedence over newer reservations. So the order of precedence is:
- Oldest reservations
- Newest reservations
- All other customers (model is shown as in stock on the website)
In the rare event we receive less models than expected we may limit the order quantity to one per customer. Also in this case we may choose to give priority to customers with a substantial order history.
If you order a model that is on your reservation list this model will be removed from your reservation list automatically.
Models that are not available any more can be removed from your reservation list without a penalty. Once we remove the model from our website, it will disappear from your reservation list automatically.
Sometimes prices of models may change, for example due to exchange rate fluctuations or changes in transport costs. The price you pay is the price on the moment of your order, not on the moment of the reservation. Discounted models (bargains) can't be reserved.
